Emploi en Chine : Mgr-Training chez EDITION
Titre du poste : Mgr-Training
Entreprise : EDITION
Présentation de l’Entreprise
*EDITION Hotels*, fruit de la vision avant-gardiste de l’hôtellerie par Ian Schrager, combine le luxe d’un hôtel de classe mondiale avec l’originalité d’un boutique hôtel. Cette marque s’adresse à des consommateurs sophistiqués et exigeants, à la recherche d’une expérience hôtelière sans compromis, mêlant design et service d’excellence.
Description du Poste
Le *Mgr-Training* joue un rôle crucial dans l’instauration des valeurs et de la philosophie d’EDITION, veillant à ce que toutes les activités de formation soient en phase avec la mission de l’organisation. Ce poste implique :
– **Développement et Évaluation des Programmes** : Conception de programmes de formation variés portant sur la connaissance des produits, la philosophie de l’entreprise, ainsi que sur les compétences en service à la clientèle et en leadership.
– **Analyse des Besoins** : Réalisation d’évaluations pour identifier et répondre aux besoins en développement des employés et de l’organisation.
– **Suivi et Mesure** : Évaluation de l’efficacité de la formation, afin d’assurer un retour sur investissement.
Profil du Candidat
Pour postuler, les candidats doivent posséder un des deux profils suivants :
– **Diplôme de 2 ans** d’une université accréditée en Ressources Humaines, Gestion Hôtelière ou domaine équivalent avec *2 ans d’expérience* professionnelle connexe ; ou être un *formateur certifié*.
– **Diplôme de 4 ans** en Ressources Humaines, Gestion Hôtelière ou domaine équivalent, certifié en formation, sans exigence d’expérience précédente.
Activités Principales
– **Administration des Programmes de Formation** :
– Promotion des programmes auprès des employés.
– Création d’un environnement hospitalier et chaleureux.
– Identification des comportements favorisant l’excellence du service.
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Évaluation de l’Efficacité de la Formation :
- Suivi des inscriptions et des participations.
- Collaboration avec les responsables opérationnels pour évaluer les compétences des employés.
-
Développement des Plans et Budgets de Formation :
- Liaison des activités de formation à la mission de l’entreprise.
- Identification des lacunes de performance et élaboration de solutions adaptées.
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Gestion des Budgets de Formation :
- Participation à l’élaboration du budget de formation.
- Suivi des dépenses pour garantir la rentabilité.
Engagement pour la Diversité
Marriott International, dont EDITION fait partie, se positionne comme un employeur offrant l’égalité des chances. L’entreprise est résolue à promouvoir une culture inclusive et à recruter une main-d’œuvre diverse, en respectant toutes les lois anti-discrimination en vigueur.
Pourquoi Rejoindre EDITION ?
Travailler chez EDITION, c’est intégrer un environnement stimulant où le service est fourni de manière authentique, au-delà des méthodes traditionnelles. Le candidat idéal est une personne enthousiaste, désireuse de devenir membre d’une équipe mondiale qui aspire à réaliser son potentiel.
Salaire attendu : À discuter
Localisation : 云南省大理州
Date de publication : Tue, 22 Apr 2025 04:46:10 GMT
📅 Date de publication de l’offre : Tue, 22 Apr 2025 04:46:10 GMT
🏢 Entreprise : EDITION
📍 Lieu : 云南省大理州
💼 Intitulé du poste : Mgr-Training
💶 Rémunération proposée :
📝 Description du poste : Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.CANDIDATE PROFILEEducation and Experience
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
CORE WORK ACTIVITIESAdministering Employee Training Programs
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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