Opportunité de Carrière en Nouvelle-Zélande : Duty Manager (Hôtel)

Présentation de l’Entreprise

Minor Hotels est l’un des plus grands fournisseurs d’hébergement en Australasie, gérant plus de 70 propriétés dans la région et un portefeuille mondial de 560 établissements dans plus de 58 pays. Avec des marques prestigieuses telles qu’Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, et Tivoli, Minor Hotels s’est établi sur six continents, incluant l’Asie-Pacifique, le Moyen-Orient, l’Afrique, l’océan Indien, l’Europe et l’Amérique du Sud.

Rejoindre Minor signifie faire partie d’une organisation internationale en pleine expansion, offrant de nombreuses opportunités de croissance et de succès. L’entreprise valorise ses collaborateurs, considérés comme le cœur de sa réussite, et s’engage à investir dans les compétences de ses employés pour soutenir leur avancement professionnel dans un environnement favorable.

Détails du Poste

Titre du poste : Duty Manager (Hôtel)
Localisation : 327/343 Frankton Road, Queenstown 9300, Nouvelle-Zélande
Statut d’emploi : Temps plein – Permanent
Heures attendues : 30 heures par semaine
Salaire horaire : $28 – $31 (excluant les contributions au KiwiSaver)
Date de commencement : À confirmer
Date de publication : 03 juillet 2025

Description du Poste

Nous recherchons un Duty Manager expérimenté et dynamique pour diriger l’équipe de la réception de l’Oaks Queenstown Shores Resort. Sous la supervision du Hotel Manager, vous serez responsable de la gestion des opérations de l’hôtel durant votre quart, en soutenant tous les départements et en résolvant les problèmes complexes avec une approche adaptable et efficace.

Votre présence rayonnante accueillera les clients dès leur arrivée, leur offrant un cadre chaleureux et convivial. Le rôle implique de diriger votre équipe pour garantir des expériences client exceptionnelles.

Responsabilités Clés

• Offrir une expérience d’accueil inoubliable, en démontrant un engagement en faveur de l’excellence du service et en maintenant les normes opérationnelles à la réception.
• Accueillir les clients et propriétaires à leur arrivée, et s’assurer qu’ils sont bien installés dans leurs chambres.
• Maintenir une communication professionnelle et transparente pour faciliter les réservations.
• Former et soutenir l’équipe pour garantir un accueil et des expériences clients remarquables.
• Réaliser les réconciliations bancaires quotidiennes avec précision.
• Gérer efficacement les plaintes des clients en temps opportun.
• Maintenir des comptes clients précis et assister dans les rapportings quotidiens.
• Gérer le roster de l’équipe pour respecter le budget.
• Appuyer le Hotel Manager dans le recrutement.
• Collaborer avec les départements de maintenance et d’entretien ménager.
• Veiller à la conformité aux directives de santé et de sécurité.

Profil Recherché

Pour réussir dans ce poste, les candidats doivent posséder :

• 2+ ans d’expérience dans un rôle de gestion ou de supervision dans un environnement hôtelier.
• Une expérience antérieure dans une propriété à titre de strata est un atout.
• Une compréhension de la comptabilité de fiducie.
• D’excellentes compétences en gestion d’équipe et en communication, tant écrites qu’orales.
• Une passion pour un service client proactif et indiscriminé.
• Une disponibilité pour travailler à divers horaires, y compris les week-ends et jours fériés.

Avantages Offerts

Minor Hotels valorise ses employés en leur offrant un ensemble d’avantages attrayants, incluant :

• Rémunération compétitive : Un package salarial négociable en fonction de l’expérience.
• Développement de carrière : Formation continue et soutien financier pour l’éducation.
• Remises exclusives :
  • 50% sur l’hébergement à toutes les marques de Minor Hotels en Australasie.
  • Réductions sur les loisirs, l’alimentation et les achats.
• Bien-être : Accès à des programmes de soutien et des retraites de bien-être.

Conditions Générales

La candidature est ouverte uniquement aux personnes disposant d’un droit de travail en Australie ou en Nouvelle-Zélande. Les conditions d’embauche comprennent la conformité aux lois et politiques de santé et sécurité, et la nécessité de divulguer tout conflit d’intérêts potentiel.

Pour les candidats intéressés, postulez dès maintenant via ce lien : Postulez dès maintenant !.

Cette annonce respecte les valeurs d’Artia13 en matière d’éthique et d’égalité des chances. L’intégrité est essentielle dans toutes les facettes de la profession, et Minor Hotels s’engage à créer un environnement de travail inclusif et respectueux.

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📅 Date de publication de l’offre : Thu, 03 Jul 2025 06:23:09 GMT

🏢 Entreprise : Minor International

📍 Lieu : Queenstown, Otago

💼 Intitulé du poste : Duty Manager (Hotel)

💶 Rémunération proposée :

📝 Description du poste : Company DescriptionMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace cultureJob DescriptionWe are looking for an experienced, professional and enthusiastic Duty Manager (Hotel) to lead the Front Office team at Oaks Queenstown Shores Resort on a full time basis. Reporting to the Hotel Manager, you will manage hotel operations during your shift, assist all departments, and address escalated issues with an emphasis on adaptability and effective problem-solving.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and owners when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Train, guide & support the team in providing outstanding guest welcoming and experiences.
• Process daily Trust Banking reconciliations and ensure that all daily tasks are completed accurately and in a timely manner.
• Respond to and resolve guest complaints effectively, timely and professionally.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage the team roster to meet budgets.
• Support Hotel Manager with recruitment.
• Overseeing and liaising with Housekeeping and Maintenance departments.
• Coordinating Front Office and F&B activities to ensure guest packages are correct.
• Purchase ordering and stock receipting.
• Manage the service of alcohol in accordance with operational requirements.
• Ensure compliance with health and safety guidelines and procedures, lead emergency actions and handle evacuation.

Expected minimum hours: 30 hours per weekLocation: 327/343 Frankton Road, Queenstown 9300, New ZealandHourly range: $28 – $31 per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.Annual salary range approximate: $43,680 – $48,360 (excluding contributions to KiwiSaver).Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)Schedule 1 – Specific Terms and ConditionsJob Title: Duty Manager (Hotel)Job Level: Unit HeadEmployment Status: Full Time – PermanentCommencement Date: To be confirmedReporting to: Hotel ManagerBreaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand – Leave and holidays | Employment New Zealand and Holidays Act 2003.Period of Notice: Four weeksQualificationsTo be successful in this role you will have:

• 2+ years experience in a managerial or supervisor role within a hotel environment is preferred
• Previous experience working in a strata-titled property is advantageous
• Previous F&B experience is advantageous
• Proficiency in hotel management software preferred (eg. PMS) and MS Office is advantageous
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills
• Exceptional customer service skills and an unwavering positive attitude
• Understanding of Trust accounting
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.

Additional InformationAt Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
• Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels’ business needs (eligibility applies).
• Exclusive Discounts:

• 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
• Discounts on international accommodation, food and beverage outlets worldwide.
• Savings and cashback at over 400 popular retailers in Australia and New Zealand
• Discounts on entertainment and experiences.
• Discounted furniture purchases to enhance your personal space.
• NIB insurance discounts for added financial security.
• Leave Benefits: Generous paid leave, including parental leave and birthday leave.
• Wellbeing and Support:

• Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
• Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.General Terms and Conditions1. Work Eligibility Employment begins on the commencement date and continues until terminated under the Letter of Offer Legal work eligibility in New Zealand is required at all times.2. Remuneration & Deductions Pay and benefits are as outlined in Schedule 1. Reasonable work-related expenses are reimbursed. The company may deduct amounts owed from your pay following consultation. KiwiSaver contributions comply with legal requirements.3. Suspension & Termination The company may suspend you (paid or unpaid) for investigations or terminate employment per notice in Schedule 1. Immediate termination applies for serious misconduct or other specified reasons. Garden leave may apply during the notice period.4. Redundancy No redundancy compensation is provided, but notice or payment in lieu is given. Offers of similar employment may exclude redundancy provisions.5. Confidentiality & Intellectual Property Confidential information and intellectual property created during employment belong to the company. Disclosure or use outside duties requires written consent.6. Conflict of Interest Secondary employment and potential conflicts of interest must be disclosed and approved.7. Health & Safety Compliance with health and safety laws, policies, and personal fitness for work is mandatory.8. Policies & Disputes You must adhere to company policies. Employment issues are resolved per Employment New Zealand framework.9. All other standard terms and conditions10. Where terms within your employment contract are silent, your employment with Minor Hotels Australasia will be governed by all applicable New Zealand legislation.

➡️ Candidater en ligne

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