Customer Care Specialist
Emploi Portugal
Titre du poste : Customer Care Specialist
Entreprise : Convatec
Description du poste : Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
We are guided by our five core values, which shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.Key Responsibilities:To ensure all orders are placed & validated accurately within the order cut-off time.The scope of the role is Order Management, Customer contact, liaison with 3PL’s and Market functions and Customer Masterdata.EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.Creating Backorder & Delivery Notification Reports.Email inbox management, responding quickly and efficiently to queries and requests.Daily Order Checks to ensure order blocks are maintained and updated to avoid delaysResponding to customer telephone calls, ensuring customer queries are answered as efficiently as possible.Measures of success in the role will be clear objectives and KPI reports to support daily activity and performance measurement.Skills & Experience:Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.Strong communication skills, both oral and written, ensuring desired outcomes are understood and achievedHas good interpersonal skills, able to deal at all levels, develops relationships within the organizational structure to assist in goal achievementEnsure all work is completed within required deadlines and all audit reporting is actionedCoordinate and assist with audit requirementsMust be proficient in standard software applications, including Microsoft Outlook and advanced Excel skills, and have a complete understanding of the Sales and Distribution modules of SAPDemonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problemsQualifications/Education:Proven experience in Customer Service and order entryAbility to communicate at all levels within the organisationProven data analysis skills and an ability to translate tasks into action plans and deliver to timelines.Experience and knowledge of SAP/ESKER (preferably)Proven experience in Customer/Distribution, preferably in a Health Care EnvironmentStrong motivational skillsCompetent in using Excel/WordProficient communicator, both written and verbalAble to operate in a Team environment.Languages:Required to speak and write in Portuguese, Spanish and EnglishOur progress will give you countless opportunities to move forward too. Seek out new challenges, and you’ll find them. Stretch your thinking, and you’ll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.This is a big step forward.This is work that’ll move you.#LI-MF1#LI-HybridBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunitiesConvatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.Notice to Agency and Search Firm RepresentativesConvatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.Already a Convatec employee?If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View « Convatec Internal Career Site – Find Jobs ». Thank you!
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Localisation : Lisboa
Date du poste : Wed, 14 May 2025 02:07:03 GMT
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