Opportunité Professionnelle : Call Center Supervisor (BPO) chez TransPerfect

Contexte de l’annonce

Cette offre d’emploi, publiée par TransPerfect, leader mondial dans le domaine des services d’interprétation, vise à recruter un superviseur pour son centre d’appel situé à *Santo Domingo, République Dominicaine*. TransPerfect se distingue par son engagement envers ses employés et leur développement personnel, instaurant ainsi une culture d’entreprise positive.

Description du poste

Le *Call Center Supervisor (BPO)* joue un rôle clé dans la gestion des activités quotidiennes d’une équipe spécialisée dans les services d’interprétation. Les responsabilités incluent la supervision des agents, le maintien des standards de qualité et la mise en œuvre de pratiques éthiques. Voici les principales tâches associées à ce poste :

• Gestion de l’équipe : Superviser une équipe d’agents d’interprétation tout en garantissant un service client de haut niveau.
• Conformité : S’assurer de l’adhérence aux politiques internes et externes, tout en respectant les standards d’éthique professionnelle.
• Amélioration continue : Développer et mettre en œuvre des mesures pour améliorer la productivité et la performance de l’équipe.
• Formations : Fournir des formations initiales et continues sur divers aspects liés aux opérations et à la communication.
• Suivi des performances : Évaluer les indicateurs clés de performance des agents tout en gérant les plans d’amélioration.

Profils recherchés

Les candidats doivent répondre aux qualifications suivantes :

• Niveau d’études : Un diplôme de niveau licence est préféré ou une expérience opérationnelle équivalente d’au moins 2 ans.
• Expérience : Minimum de 2 ans dans un environnement d’interprétation, de préférence en interprétation téléphonique.
• Compétences linguistiques : Excellentes compétences en communication, tant à l’écrit qu’à l’oral, en anglais et en espagnol.
• Compétences organisationnelles : Un sens aigu de l’organisation et de l’attention aux détails, ainsi que la capacité à travailler sous pression.

Conditions de travail

Le poste est basé à l’adresse suivante : *Av. San Martín 122, Santo Domingo 10413*. TransPerfect offre une chance unique de participer à un secteur en pleine expansion, où beaucoup de ses anciens interprètes occupent maintenant des postes de responsabilité.

Engagement envers l’égalité des chances

TransPerfect s’engage à offrir des opportunités d’emploi à tous sans distinction de race, couleur, religion, sexe, âge, orientation sexuelle, origine nationale ou handicap. Cet engagement est fondamental pour créer un environnement de travail inclusif.

Postulation

Les candidats intéressés sont invités à postuler via le lien suivant : Postulez dès maintenant !

Ce poste représente une opportunité enrichissante pour ceux qui souhaitent faire une différence tout en évoluant dans un environnement stimulant. Les candidats doivent faire preuve d’intégrité professionnelle et d’une volonté de s’engager pleinement au service des clients et des interprètes.

---

📅 Date de publication de l’offre : Sat, 12 Jul 2025 23:52:47 GMT

🏢 Entreprise : TransPerfect

📍 Lieu : Santo Domingo

💼 Intitulé du poste : Call Center Supervisor (BPO)

💶 Rémunération proposée :

📝 Description du poste : TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Call Center Supervisor (BPO) is responsible for overseeing the day-to-day activities of their team and ensuring they are performing job tasks, including spoken language interpretation services, in accordance with TransPerfect Connect standards of practice. Call Center Supervisors (BPO) are responsible for the maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions. They are also responsible for providing training on systems and processes during initial hire and follow-up training in the areas of, but not limited to, system operation, communication, customer service, interpreter technique, and discipline training.Position responsibilities:

• Provide the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents
• Ensure team abides by ethical practices and TPC standards, which are observed during interpreting encounters
• Assure compliance to internal and external policies and procedures
• Develop, recommend, and implement measures to improve productivity, performance, quality, and career path for the team
• Responsible for communicating policy updates and company information through team meetings, team huddles and one-on-one development sessions
• Ensure that all interpreter customer service agents are meeting their key performance indicators and responsible for performance management
• Assist in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration
• Document all coaching/development sessions in a timely manner including corrective actions and performance improvement plans
• Interaction with cross-functional support groups in order to manage the day-to-day operations
• Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Ability to identify errors, inconsistencies in information, and make swift corrections
• Act professionally with regards to appearance, conduct, and coworker interactions Keep all assignment-related information strictly confidential
• Participate in periodic self-evaluations, as well as quarterly center evaluation programs; conduct periodic evaluations of interpreters assigned
• Maintain familiarity with center systems and equipment updates to operate interpreting systems efficiently
• Prepare reports that include status of interpreters assigned, shift coverage, and to convey interpreters’ needs and suggestions to upper management
• Understand basic employment laws/regulations, HR procedures, and keep up-to-date with company policies
• Perform other duties as assigned

Qualifications

• Bachelor’s degree preferred or a minimum of 2 years’ interpretation operations experience; or equivalent combination of education and experience
• Minimum of 2 years’ interpretation experience required; in Over the Phone Interpretation environment preferred.
• Previous supervisory experience preferred
• Excellent communication (written and verbal) skills in English and Spanish language
• Exceptional customer service, telephone manner, and multitasking skills are a must
• Strong organizational skills, sense of urgency, and attention to detail are essential
• Experience in a call center environment preferred
• Leadership skills and ability to motivate and develop staff
• Ability to set, meet, and exceed targets
• Proficient in MS Office products: Word, Power Point, Excel

Site Address: Av. San Martín 122, Santo Domingo 10413Why Be An Interpreter With TransPerfect?TransPerfect Connect is the world’s leading provider of interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. In addition, multiple Career Advancements with our global company.TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

➡️ Candidater en ligne

---

🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.

🌍 Retrouvez d’autres offres sur artia13.world