Snr. Technical Account Manager, ISV Nordics
Opportunité de Carrière : Snr. Technical Account Manager chez Amazon en Suède
Contexte de l’Emploi
Amazon, un leader mondial dans le domaine des services cloud, annonce une opportunité passionnante de rejoindre son équipe en Suède. Le poste de Senior Technical Account Manager (TAM) est destiné à des professionnels désireux d’accompagner les fournisseurs de logiciels indépendants (ISV) à tirer pleinement parti des services AWS.
Description Générale du Poste
La mission principale d’un Senior Technical Account Manager consiste à agir comme un conseiller de confiance pour les clients utilisant les services AWS. En tant que TAM, le candidat sera chargé de fournir des recommandations et un soutien technique tout au long du cycle d’adoption du cloud. Ce rôle implique de développer des relations solides avec les clients et de comprendre leurs besoins opérationnels et techniques. Le TAM élaborera des stratégies avec les parties prenantes, y compris des cadres dirigeants, pour promouvoir l’adoption des services AWS.
Responsabilités Clés
- Consultation technique : Offrir des conseils proactifs aux clients pour optimiser la performance et la sécurité de leurs environnements AWS.
- Relations Clients : Établir des relations de confiance pour bien comprendre les exigences métier et techniques des clients.
- Gestion de Projets : Collaborer avec divers intervenants, allant des développeurs aux directeurs, pour garantir le succès des migrations vers le cloud.
- Soutien Proactif : Identifier des opportunités pour maximiser la valeur des services AWS pour chaque client, tout en gérant les défis opérationnels.
Aperçu du Poste
Les candidats intéressés peuvent avoir un aperçu du quotidien d’un TAM chez AWS via des témoignages de l’équipe. Des vidéos et des témoignages clients accessibles en ligne offrent un aperçu de l’impact du travail des TAM sur les collectivités :
Qualifications Requises
Basiques
- Expérience similaire en tant que TAM, Consultant, Architecte de Solutions, ou postes équivalents.
- Compétences techniques en gestion d’environnements cloud, y compris les domaines comme le stockage, le réseau, et le développement d’applications.
- Capacité à communiquer efficacement avec des publics variés, y compris des cadres supérieurs.
Préférées
- Compétences en communication orales et écrites sur des sujets techniques.
- Expérience pertinente avec des architectures SaaS et l’automatisation des déploiements.
- Engagement à un environnement opérationnel dynamique et en constante évolution.
Pourquoi Rejoindre AWS ?
Amazon Web Services (AWS) est reconnu comme la plateforme cloud la plus complète et adoptée dans le monde. La culture d’inclusion et de diversité d’AWS encourage les candidatures de tous horizons, même ceux qui n’ont pas suivi un parcours traditionnel. L’entreprise valorise les compétences et l’envie d’innover.
Détails Pratiques
Poste : Snr. Technical Account Manager, ISV Nordics
Localisation : Stockholm
Date de Publication : 5 juin 2025
Amazon est un employeur garantissant l’égalité des chances. La diversité des expériences est perçue comme essentielle à son succès. Les candidats sont encouragés à postuler indépendamment de leur parcours.
📅 Date de publication de l’offre : Thu, 05 Jun 2025 04:50:13 GMT
🏢 Entreprise : Amazon
📍 Lieu : Stockholm
💼 Intitulé du poste : Snr. Technical Account Manager, ISV Nordics
💶 Rémunération proposée :
📝 Description du poste : DESCRIPTIONWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services?As a Senior Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.The Sr. TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a Senior TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.Key job responsibilities
– Guide, consult, provide technical guidance and advocate for the customer within AWS
– Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
– Develop trusting relationships with customers, understanding both their business needs and technical challenges
– Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
– Consult with a range of stakeholders from developers through to C-suite executives
– Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
– Proactively find opportunities for customers to gain additional value from AWS
– Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
– Solve a variety of problems across different customers as they migrate their workloads to the cloudA day in the life
See what the team say about their roles:
https://www.youtube.com/watch?v=q45zIvD51Fg
https://www.youtube.com/watch?v=0cmOkLArdwY
https://www.youtube.com/watch?v=g9UjBBy0vEkSee our customer testimonials
https://aws.amazon.com/premiumsupport/customers/?aws-support-customers-cards.sort-by=item.additionalFields.sortOrder&aws-support-customers-cards.sort-order=desc&awsf.industry=*all&awsf.region=*all&awsf.content-type=*all&awsf.customer-enablement=*all&awsf.support-product=*all&awsf.support-services=*all&awsf.year=*allAbout the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.BASIC QUALIFICATIONS– Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
– Experience in operational parameters and troubleshooting for four (4) or more of the following technical domains: Compute / Storage / Networking / CDN /Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI,ML
– Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level
– Ability to juggle tasks and projects in a fast-paced environment
– Languages : EnglishPREFERRED QUALIFICATIONS– Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
– Track record in influencing management in technical, operational and strategic decisions
– Experience in operational services or support environment
– Hands-on experience with AWS services and/or other cloud offerings
– Experience with SaaS, multi-tenant architectures and deployment automation is a plusAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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