Opportunité de Carrière : Technical Account Manager chez Amazon
Présentation de l’Emploi à Taïwan
Titre du poste : Technical Account Manager
Entreprise : Amazon
Localisation : Taipei City
Description du Poste
Amazon Web Services (AWS) recherche un Technical Account Manager (TAM) pour rejoindre une équipe en pleine croissance. Ce rôle clé consiste à aider les entreprises à maximiser l’utilisation des services AWS et des solutions d’intelligence artificielle générative (GenAI).
Les TAM jouent un rôle essentiel en étant les principaux conseillers techniques pour des clients variés, allant des start-ups aux grandes entreprises du Fortune 500. Leur mission est de garantir le succès des projets des clients en fournissant des conseils stratégiques sur l’architecture AWS et en répondant à des questions stratégiques.
Responsabilités Principales
Vous serez impliqué(e) dans diverses tâches essentielles :
– Servir de point de contact unique pour le support client.
– Formuler des recommandations sur l’intégration des nouveaux services AWS.
– Effectuer des analyses et présenter des bilans de performance opérationnelle.
– Traiter les interruptions de service et mener des plannings préalables au lancement.
– Promouvoir les besoins des clients au sein d’AWS.
– Participer à des réunions avec les clients, tant en présentiel qu’à distance.
– Collaborer directement avec les ingénieurs AWS pour résoudre rapidement les enjeux.
À propos de l’Équipe AWS
L’équipe des Global Services d’AWS regroupe des experts dédiés à aider les clients à concevoir et sécuriser leurs environnements cloud. Les clients peuvent bénéficier des services AWS, allant du soutien à la certification, en passant par les services managés et l’assurance sécurité.
Pourquoi Choisir AWS?
AWS se distingue comme la plateforme cloud la plus complète et adoptée au monde, offrant une suite de produits et services qui soutient le succès de ses clients.
Diversité des Expériences
AWS valorise la diversité et encourage toutes les expériences. Même si vous ne remplissez pas tous les critères, votre candidature est bienvenue. Ce poste est ouvert aux parcours atypiques.
Culture d’Inclusion
AWS prône une culture d’inclusion et de curiosité, avec des groupes de soutien pour promouvoir la diversité et renforcer les équipes collaboratives.
Mentorat et Évolution Professionnelle
AWS favorise le partage des connaissances et le mentorat, offrant des ressources pour le développement professionnel continu.
Équilibre Travail/Vie Personnelle
Amazon s’engage à maintenir un environnement de travail qui respecte l’équilibre entre la vie professionnelle et personnelle.
Qualifications Demandées
Qualifications de base :
– 5+ ans d’expérience technique en ingénierie.
– Bilingue en mandarin et en anglais.
– Enthousiasme et forte motivation d’apprentissage.
– Capacité à gérer des projets dans un environnement dynamique.
Qualifications Préférées :
– Expérience en tant que leader technique, en interne ou en relation avec les clients.
– Compétences en communication orale et écrite.
– Expérience dans le domaine de GenAI.
– Antécédents dans la gestion de clients d’entreprise à grande échelle.
Comment Postuler
Pour ceux intéressés par cette opportunité enrichissante, vous pouvez postuler dès maintenant en suivant ce lien de candidature.
📅 Date de publication de l’offre : Sat, 12 Jul 2025 07:51:51 GMT
🏢 Entreprise : Amazon
📍 Lieu : Taipei City
💼 Intitulé du poste : Technical Account Manager
💶 Rémunération proposée :
📝 Description du poste : DESCRIPTIONWould you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer’s architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.Every day will bring new and exciting challenges on the job while you:– Act as a single point of contact to Enterprise Support customers
– Make recommendations on how new AWS offerings fit in the company strategy and architecture
– Complete analysis and present periodic reviews of operational performance to customer
– Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
– Champion and advocate for customer requirements within AWS (e.g. feature request)
– Participate in customer requested meetings (onsite or via phone)
– Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
– Work with some of the leading technologists around the world
– Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
– Available in non-business hours to handle urgent issuesAbout the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS– 5+ years of technical engineering experience
– Bilingual in Mandarin and English.
– Passion with a high learning drive.
– Ability to tackle various tasks and projects in a fast-moving environment.
– Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.PREFERRED QUALIFICATIONS– Experience as a technical lead, internally or externally in a customer facing role.
– Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers.
– GenAI, Agentic AI solution operation or development experience.
– Proven experience working with large enterprise customers.
– Background in a 24×7 operational services or support environment.
– Track record in influencing management in technical, operational and strategic decisions.
– Hands-on experience with AWS services and/or other cloud offerings.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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