Opportunité d’Emploi : Conseiller en Service Client et Ventes – Delta Defense
Présentation du Poste
Titre du poste : Contact Center Service & Sales Advisor – Virginia Residents Only – Fully Remote
Entreprise : Delta Defense
Localisation : État de Virginie, Travail à distance
Cette offre est exclusivement réservée aux résidents de la Virginie. Delta Defense, l’entreprise fournissant les services Marketing, Opérations et Service Client pour l’Association de Port d’Armes Cachées des États-Unis (USCCA), recherche un conseiller de centre de contact pour rejoindre son équipe dynamique.
Résumé du Poste
Delta Defense propose une carrière à distance qui permet aux Virginiens alignés sur leur mission de construire leur avenir à partir de chez eux. Le candidat retenu aura pour mission de **fournir une expérience de service de qualité** aux membres de l’USCCA à travers des appels entrants et sortants. Cela inclut la compréhension des besoins individuels des clients, l’éducation sur la valeur de l’adhésion et la vente de produits adaptés, tout en offrant un service exceptionnel.
Responsabilités Essentielles
Les principales responsabilités incluent :
- Traiter les demandes des clients et résoudre les problèmes via les plateformes numériques et vocales.
- Répondre aux questions des clients de manière informée et respectueuse.
- Établir des relations solides avec les membres en engageant des conversations pertinentes.
- Vendre de nouveaux membres et produits USCCA en adoptant une approche axée sur les besoins.
- Gérer les préoccupations des clients avec empathie et rigueur.
- Travailler en collaboration avec l’équipe pour améliorer l’expérience client.
Compétences et Expériences Requises
Les candidats doivent posséder les qualifications suivantes :
- Diplôme de niveau secondaire ou équivalent ; un diplôme de technicien supérieur est préféré.
- Expérience antérieure en service client ou en vente, idéalement dans un environnement omni-canal.
- Compétences interpersonnelles élevées et solides capacités de communication écrite et orale.
- Connaissances informatiques de base et maîtrise des applications logicielles.
- Passion pour le service à la clientèle et capacité à travailler en équipe, que ce soit à distance ou en présentiel.
Conditions de Travail et Avantages
Ce poste est à temps plein (40 heures par semaine) avec des horaires de travail flexibles. Les candidats devront suivre une formation de 8 semaines entièrement rémunérée, dispensée en ligne. Les avantages comprennent :
- Salaire débutant de 19,27 à 20,00 $ de l’heure, basé sur l’expérience.
- Éligibilité aux commissions et primes selon le jour et les heures de travail.
- 23 jours de congés personnels, 8 jours fériés et une journée de service bénévole rémunérée par an.
- Programme d’indemnisation pour la protection personnelle et bureau à domicile.
- Assurance maladie, dentaire, visibilité et autres couvertures robustes.
Pourquoi Rejoindre Delta Defense ?
Delta Defense a reçu plusieurs distinctions, notamment :
- Reconnaissance en 2023 et 2024 par Newsweek comme l’un des 100 lieux de travail les plus appréciés aux États-Unis.
- Top Workplaces USA 2022.
- Inc. 5000 « Fastest Growing Private Companies » pendant 13 années consécutives.
- Meilleur lieu de travail selon le Milwaukee Journal Sentinel pendant 7 années consécutives.
Les candidats intéressés par cette opportunité sont invités à postuler dès maintenant avant la date limite du 1er août 2025. Des évaluations en ligne seront nécessaires pour compléter le processus de candidature.
Postulez ici : Postuler dès maintenant !
📅 Date de publication de l’offre : Fri, 04 Jul 2025 07:00:20 GMT
🏢 Entreprise : Delta Defense
📍 Lieu : West Bend, WI
💼 Intitulé du poste : Contact Center Service & Sales Advisor – Virginia Residents Only – Fully Remote
💶 Rémunération proposée : $19.27 – 20 per hour
📝 Description du poste : Job Category: Contact CenterRequisition Number: CONTA001814Job Details DescriptionThis opportunity is open to Virginia residents ONLY.
- Build your future-right where you are.
- Remote careers for mission-aligned Virginians.
Now that we have your attention, read on.Position Summary:Join our dynamic team as a contact center advisor. Your curious spirit and passion for service will combine to deliver an award-winning experience to USCCA members.Engage with members and prospects through inbound and outbound calls, building deep connections while helping them become the best protectors of themselves and their families.In this vital role, you’ll lean into curiosity to understand individual needs, educate on membership value, execute needs-based sales, and provide outstanding service.This really isn’t your typical contact center job-it’s a chance to make a difference every day.Connect, inform, and assist with account updates, payments, and membership purchases in a supportive environment at one of Newsweek’s Top 100 America’s Most Loved Workplaces.Are you ready for a career you can BELIEVE in?
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed self-defense?
- Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at
- Elevate your career with us and reap the rewards of your success!
- Starting salary $19.27 – $20.00/hour, based on experience
- Shift premium available based on days and hours worked
- Eligible for commission
- 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts
Essential Duties & Responsibilities:
- Field customer, member, and prospect contacts through our digital and voice platforms to troubleshoot and resolve issues that strengthen member relationships.
- Skip the script and respond to customer inquiries with knowledgeable, respectful, and well thought out answers.
- Deepen and retain member relationships through engaging conversations.
- Maintain up-to-date knowledge of our products, services, and promotions.
- Operate with a « find needs, fill needs » mindset. Provide solutions, offers, and information to match customer needs for product and membership solutions.
- Sell new memberships and USCCA products that meet the needs of the customer through a « find needs, fill needs » mindset.
- Handle and resolve customer, member, and prospect concerns with empathy and attention to detail.
- Follow up with as needed to ensure the best possible service experience.
- Save/retain members who are contemplating non-renewal of their membership.
- Meet or exceed established targets and key performance indicators for advisor efficiency, sales, retention, and voice of the customer objectives.
- Collaborate with your team members and help one another learn and grow.
- Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.
Required Skills/Experience:
- High School diploma or equivalent required. Associate’s degree or higher preferred.
- Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus.
- Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
- Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
- Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
- Computer fluency; working knowledge of software applications and advanced internet functions.
- Passionate about delighting customers and communicating with them through conversation.
- Able to work equally as well in a team environment, in-office or remotely.
- Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
- Demonstrates the Core Values of Delta Defense, LLC.
We provide 8 weeks of PAID training for this role, so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. Training is virtual for remote employees.Currently hiring for this opportunity from the state of Virginia ONLY!Full Time positions only. This is a 40 hour/week position with 8 hour shifts. Now hiring for the following shifts:
- Tuesday – Saturday, 1:30pm – 10:00pm (CDT)
- Sunday – Thursday, 1:30pm – 10:00pm (CDT)
Why YOU should Work at Delta Defense!
- We are a fun, fast-paced, and rewarding place to work and grow!
- Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America’s Most Loved Workplace.
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 « Fastest Growing Private Companies » list 13 years in a row!
- Milwaukee Journal Sentinel « Top Workplace » award 7 years in a row!
- Milwaukee Business Journal « Best Place to Work » award 6 years in a row!
Benefits information can be reviewed at:Anticipated application close date: August 1, 2025Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look forward to your application.PM19LIJune 20, 2025PId72f-9464
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