Opportunité de Carrière : Loss Prevention Manager au Sheraton Hai Phong
Présentation de l’Entreprise
Sheraton, une des marques emblématiques du groupe Marriott International, est synonyme d’hospitalité et d’expérience client exceptionnelle. Grâce à un réseau de plus de 400 établissements à travers le monde, Sheraton invite à la rencontre et au partage depuis 1937, en créant des environnements propices aux interactions humaines.
Détails du Poste
Titre du poste : Loss Prevention Manager
Localisation : Hai Phong, Vietnam
Date de publication : 19 juin 2025
Rôle et Responsabilités
Le Loss Prevention Manager joue un rôle crucial au sein de l’établissement, en assistant le Directeur de la Sécurité dans la gestion quotidienne des opérations de sécurité. Ses responsabilités s’étendent à :
- Protection : Garantir la sécurité des actifs de l’hôtel, incluant les employés, les invités et les biens.
- Prévention : Mettre en place des mesures efficaces pour prévenir les accidents et les incendies.
- Documentation : Maintenir des enregistrements nécessaires, y compris les certifications requises par la loi et les procédures opérationnelles standards.
Profil du Candidat
Éducation :
- Diplôme de secondaire ou GED avec 3 ans d’expérience dans la sécurité ou un domaine similaire.
- OU un diplôme de 2 ans en justice criminelle ou un domaine connexe avec 1 an d’expérience.
Activités Clés
Les activités principales incluent :
- Gestion des opérations de sécurité : Développement et mise en œuvre de procédures d’urgence, enquêtes sur les pertes de biens, et déploiement efficace du personnel de sécurité.
- Leadership d’équipe : Assister à des réunions sur les besoins des groupes, célébrer les succès des membres de l’équipe.
- Service client exceptionnel : Assurer un environnement accueillant pour les invités et répondre à leurs besoins.
- Activités des ressources humaines : Minimiser les coûts des réclamations d’accidents et soutenir les procédures administratives.
Engagement en Matière d’Égalité des Chances
Sheraton prône l’inclusion et l’égalité des chances. L’entreprise accueille tous les candidats, indépendamment de leur origine ou de leur statut protégé. Cet engagement envers la diversité enrichit l’environnement de travail et contribue à une culture dynamique.
Conclusion et Appel à Candidature
Si vous souhaitez rejoindre une équipe engagée à offrir des expériences mémorables et à favoriser un environnement de travail inclusif, n’attendez plus. Postulez dès maintenant et devenez part de la communauté Sheraton.
📅 Date de publication de l’offre : Thu, 19 Jun 2025 01:56:26 GMT
🏢 Entreprise : Sheraton
📍 Lieu : Hanoi – Haiphong
💼 Intitulé du poste : Loss Prevention Manager – Sheraton Hai Phong
💶 Rémunération proposée :
📝 Description du poste : Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIESManaging Security Operations
- Assists in the development and implementation of emergency procedures.
- Recommends follow-up action for security breaches.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys security staff to effectively monitor and protect property assets.
- Complies with all Corporate Security safety and security management guidelines and procedures.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts periodic patrols of entire property and parking areas.
- Recognizes success across areas of responsibility.
- Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Keeps abreast of local criminal activity as it may impact property.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Inspects all security equipment and ensures it is fully functioning.
- Provides means for obtaining necessary medical attention on a timely basis.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Maintains first aid and CPR certifications required for Security officers.
- Implements local authority requirement for security and safety.
Leading Security Teams
- Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Solicits employee feedback, utilizes an « open door » policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
Providing and Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Meets quality standards and customer expectations on a daily basis.
- Provides services that are above and beyond for customer satisfaction and retention.
Conducting Human Resources Activities
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Strives to improve service performance.
- Administers property policies fairly and consistently.
Additional Responsibilities
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Provides guidance in setting health and safety policies and standards.
- Coordinates with Event Sales for VIP escort and media control for large events.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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