Accounts Receivables Professionals
Recrutement chez IBM : Spécialistes des Comptes Clients
Présentation de l’entreprise
IBM, acteur majeur dans le domaine de la technologie et des services de conseil, se distingue par son engagement envers l’innovation et l’éthique. Depuis plus d’un siècle, l’entreprise vise à transformer le monde grâce à des solutions technologiques novatrices, tout en prônant l’égalité des chances. IBM est une entreprise qui s’efforce de bâtir un environnement de travail inclusif où chaque collaborateur peut s’épanouir, quel que soit son parcours.
Détails du poste
Titre du poste : Spécialiste des Comptes Clients
Localisation : Naga City, Camarines Sur, Philippines
Salaire : À définir
Date du poste : 29 mai 2025
Type de contrat : Régulier, niveau d’entrée
Mode de travail : Sur site
Description du poste
En tant que praticien de la gestion commande à encaissement, vous serez chargé de mener diverses tâches liées à la gestion des comptes clients, y compris la gestion des données clients, la facturation, le traitement des commandes et la gestion des litiges. Votre rôle consiste à établir des relations positives avec les clients et à assurer le respect des procédures convenues tout en atteignant les objectifs de service.
Rôles et responsabilités
- Gestion des commandes : Saisir et traiter les commandes clients, tout en garantissant leur exactitude par rapport aux contrats établis.
- Relations clients : Maintenir un contact régulier avec les clients pour faciliter le suivi des paiements et résoudre les litiges.
- Communication : Exprimer clairement les informations à l’oral et à l’écrit, tout en écoutant attentivement les besoins des clients.
- Collaborations internes : Travailler en étroite collaboration avec différentes équipes au sein de l’entreprise pour assurer une exécution efficace des tâches.
Profil requis
Formation : Diplôme de licence (BS) en comptabilité, finance, gestion ou domaine connexe.
Expérience : Une à deux années d’expérience dans le processus de commande à encaissement est souhaitée, de préférence dans un environnement B2B.
Compétences techniques :
- Connaissances comptables : Compréhension des principes comptables et maîtrise des logiciels comptables tels que SAP ou Oracle.
- Compétences informatiques : Maîtrise intermédiaire d’Excel et des systèmes ERP.
Culture d’entreprise
Travailler chez IBM signifie évoluer dans un milieu propice à l’apprentissage, à l’innovation et à la collaboration. Les IBMers sont encouragés à développer leurs compétences tout en recevant un soutien constant de leurs pairs. L’entreprise valorise le retour d’expérience et l’inclusivité, cherchant à intégrer diverses perspectives pour obtenir des résultats optimaux.
Engagement en faveur de l’égalité des chances
IBM est fier d’être un employeur garantissant l’égalité des chances. La sélection des candidats se fait sans distinction d’origine, de sexe ou de toute autre caractéristique personnelle. Cet engagement démontre la volonté d’IBM de bâtir une main-d’œuvre diversifiée et inclusive.
Postuler pour le poste
Les candidats intéressés peuvent soumettre leur candidature en suivant ce lien.
Pour toutes questions spécifiques concernant le poste ou le processus de candidature, il est conseillé de discuter avec le recruteur après avoir soumis votre candidature.
📅 Date de publication de l’offre : Thu, 29 May 2025 22:29:00 GMT
🏢 Entreprise : IBM
📍 Lieu : Naga City, Camarines Sur
💼 Intitulé du poste : Accounts Receivables Professionals
💶 Rémunération proposée :
📝 Description du poste : IntroductionAt IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.Your role and responsibilitiesAs Order to Cash Practitioner, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.Your Roles and ResponsibilitiesEnvironmentAbility to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.Problem solvingAccurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.CommunicationClear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.ImpactStriving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.Per Process:
1. Order Management:a. Enter and process customer orders in the system.
b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
limits and basing on full information required.
c. Coordinate with internal teams to ensure timely fulfillment.
d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
highlighted to the client for revalidation.Required educationBachelor’s DegreePreferred educationBachelor’s DegreeRequired technical and professional expertise1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1- 2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.
2. Good understanding or working knowledge of general finance and various finance concepts and principles.
3. Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4. Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. Experience in participating and collaborating in team meetings to gather/share information
6. Ability to achieve individual and Business metrics
7. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
8.Intermediate knowledge and skills in MS Excel
9. Excellent written, oral and interpersonal communication skills
10. At least a year of accumulated experience in collection preferably, business to business collections (B2B).
11. At least a year of accumulated experience in collections support (voice support) is required.
12. At least a year of accumulated experience in collections support (voice support) is required.
13. At least a year of accumulated experience in disputes management is required.
14. Ability to work independently in a fast – paced, dynamic setting while maintaining accuracy and delivering against deadlines.ABOUT BUSINESS UNITIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?ABOUT IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.OTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application.Job TitleAccounts Receivables ProfessionalsJob ID32956City / Township / VillageNaga CityState / ProvinceCamarines SurCountryPhilippinesWork arrangementOnsiteArea of workEnterprise OperationsEmployment typeRegularPosition typeEntry LevelTravel requiredNo TravelCompany(0856) IBM Business ServicesShiftNightIs this role a commissionable/sales incentive based position?No
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