Field Service Technician I – Ostrava
Opportunité d’Emploi : Technicien de Service de Terrain I – Ostrava
À Propos d’NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) se positionne comme un acteur majeur dans le domaine des solutions de commerce numérique, intervenant principalement pour les secteurs du retail, de la restauration et de la banque. Basée à Atlanta, en Géorgie, l’entreprise emploie approximativement 16,000 personnes dans 35 pays. Avec près de 140 ans d’expérience, NCR VOYIX se consacre à transformer les interactions des consommateurs en moments significatifs à travers des technologies innovantes.
Description du Poste
Titre du Poste : Field Service Technician I
Localisation : Ostrava, République Tchèque
Le Technicien de Service de Terrain I est responsable de l’installation, de la maintenance et de la réparation d’équipements sur un territoire assigné, garantissant ainsi la continuité des opérations clients et un haut niveau de satisfaction.
Principales Responsabilités
- Installation et Maintenance : Assurer l’installation et la mise à niveau des équipements, les remplacements de composants et le soutien technique sur des dispositifs variés tels que les systèmes de Point de Vente, les caisses en libre-service et autres équipements de bureau.
- Gestion des Incidents : Prendre en charge les problèmes ou incidents clients jusqu’à leur résolution conforme aux accords de niveaux de service (SLA).
- Préparation du Site : Participer à la préparation des sites en termes d’installation de câbles et de tests d’équipement.
- Préparation itérative : Exécuter des opérations de maintenance préventive et de documentation appropriées des activités.
- Sensibilisation à la Sécurité : Adhérer aux formations et certifications nécessaires pour le travail en hauteur et l’utilisation d’outillage.
- Suivi des Performances : Travailler pour atteindre les indicateurs clés de performance (KPI) établis pour garantir la satisfaction client.
Qualifications Requises
- Niveau Scolaire : Diplôme de niveau secondaire ou expérience équivalente.
- Compétences Techniques : Maintenance matérielle des PC, capacité à travailler sous pression tout en respectant des délais serrés.
- Intégrité Professionnelle : Excellentes compétences interpersonnelles et capacité à établir des relations avec les clients.
- Flexibilité : Disponibilité pour un horaire de travail adaptable, incluant nuits et week-ends si nécessaire.
Qualifications Préférées
- Formation Spécialisée : Diplôme d’associé dans un domaine technologique préféré.
- Expérience : Connaissance préalable des équipements NCR ou similaires est un atout.
Engagement envers la Diversité
NCR VOYIX s’engage à promouvoir la diversité et à garantir l’égalité des chances dans ses processus de recrutement, en respectant les droits de chaque individu, sans distinction d’âge, de genre, d’ethnicité ou d’autres caractéristiques protégées par la loi.
Postulez dès Maintenant
Nous vous invitons à consulter l’offre d’emploi et à postuler via ce lien pour rejoindre une entreprise dynamique et innovante !
📅 Date de publication de l’offre : Thu, 12 Jun 2025 06:40:15 GMT
🏢 Entreprise : NCR Corporation
📍 Lieu : Ostrava, Moravskoslezský
💼 Intitulé du poste : Field Service Technician I – Ostrava
💶 Rémunération proposée :
📝 Description du poste : About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.Title: Field Service Technician ILocation: Ostrava, CzechiaPOSITION SUMMARY & KEY AREAS OF RESPONSIBILITY
- Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
- May be requested to work outside of the assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
- Ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
- Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, handheld terminals, and associated peripherals.
- Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
- Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
- Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools
- Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
- Build working relationships with customers and develop informal communication channels with customer account at the local level
- Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
- Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
- Maintain an appropriate parts inventory as well as parts record keeping.
- Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
- Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA
- May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;
- Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.
- May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects
- Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.
BASIC QUALIFICATIONS
- Clean Driving License required
- English language
- High School Diploma or equivalent years of related experience
- Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
- Experience in PC Hardware Maintenance and support. Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
- Excellent interpersonal skills/customer relationship skills required.
- High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
- High level of personal integrity; Support and promote teamwork and cooperative effort.
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.
Role Requirements
- Must be licensed to operate a motor vehicle in your jurisdiction, and agree to periodic and controlled review of telematics (GPS) data for risk analysis of driving behavior while conducting company business in a company provided vehicle (as applicable)
PREFERRED QUALIFICATIONS
- Associates degree / certifications in a Technology Field preferred.
- Previous experience in NCR or similar equipment is a plus.
- Recognized qualification within the Electronics or IT Domain preferred.
- EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited
Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
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