Chef Concierge
Offre d’Emploi : Chef Concierge – Four Seasons Hotels
Présentation de l’Entreprise
Four Seasons Hotels est une entreprise qui valorise ses collaborateurs à travers une culture d’excellence. Leur philosophie repose sur l’idée que des relations authentiques enrichissent l’expérience de chacun, qu’il s’agisse de clients, de résidents ou de partenaires. L’hôtel Four Seasons de Séoul reflète cette excellence, alliant sophistication et services personnalisés dans un cadre inspiré par l’architecture manquante de palais coréens anciens. Ce lieu unique se distingue par ses huit restaurants et bars, ainsi que par sa collection d’œuvres d’art contemporain, rendant chaque visite mémorable.
Description du Poste
Titre du poste : Chef Concierge
Type de contrat : Temps plein
Lieu : Four Seasons Hotel, Séoul
Poste : Assistant Chef de département
Le Four Seasons Hotel de Séoul recherche un Chef Concierge passionné par l’excellence du service, capable de créer des expériences personnalisées pour les clients. Le titulaire de ce poste sera directement sous la supervision du Responsable de la Réception.
Qualifications Requises
Formation : Diplôme universitaire ou expérience équivalente requise
Expérience : Une expérience préalable dans l’hôtellerie ou le secteur du luxe est souhaitée, mais pas obligatoire.
Compétences Souhaitées
- Organisation : Capacité à gérer des documents, des communications et des dossiers de manière efficace.
- Compétences en Réservation : Expérience dans l’utilisation de systèmes tels qu’Opera.
- Compétences Communicatives : Aisance à rédiger et répondre par écrit, en Coréen et en Anglais.
- Compétences Informatiques : Bonne maîtrise de MS Word, Excel et PowerPoint.
- Logistique : Connaissance des services de messagerie et de la gestion de l’inventaire.
Fonctions Clés
- Gestion d’équipe : Supervision et formation de l’équipe du Concierge.
- Interaction Client : Accueil et traitement des demandes des clients avec professionnalisme.
- Ressources Locales : Maintien des informations à jour sur les activités et attractions locales.
- Correspondance : Gestion des colis et des communications internes avec efficacité.
Exigences et Conditions
- Doit posséder une autorisation de travail valide en Corée du Sud.
- Capacité à collaborer harmonieusement avec les autres départements pour assurer un service de qualité.
Conclusion
Le poste de Chef Concierge au sein du Four Seasons Hotel à Séoul représente une opportunité passionnante pour un candidat désireux de participer à la création d’expériences inoubliables. Les candidats intéressés peuvent *postuler dès maintenant* via le lien suivant : Postulez ici !
📅 Date de publication de l’offre : Sun, 11 May 2025 03:00:49 GMT
🏢 Entreprise : Four Seasons Hotels
📍 Lieu : 서울시
💼 Intitulé du poste : Chef Concierge
💶 Rémunération proposée :
📝 Description du poste : About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia’s 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.Chef Concierge
Full timePosition : Assistant Department Head
Four Seasons Hotel SeoulThe Four Seasons Hotel Seoul is looking for Chef Concierge, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to Front Office Manager.EducationA university degree or equivalent experience requiredEducationPrevious experience in hospitality, service or luxury industry preferred but not requiredDesired Skills
- Must have proven organizational abilities in maintenance of traces, files, records, executive calendar, directing calls, follow through on e-mails and other communications
- Good Reservations skills with working knowledge in Opera
- Good communications and telephone skills, independent correspondence including emails, along with experience composing different types of documents
- General PC proficiency with basic skills in MS Word, Excel and PowerPoint
- Familiar with courier services, receiving and inventory control of printing & stationery as well as guest supplies for the front office
- Working knowledge in both written and spoken Korean and English
Eligibility
- Provides basic trouble-shooting support for in-room services such as Internet, TV, games, and Web service.
- Works closely with Guest Services, Housekeeping and Core to ensure smooth handling of guest requests.
- Works harmoniously and professionally with co-workers and supervisors.
Key Functions
- Manages the Concierge team as a Department Head, interviews and trains.
- Manages day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Conducts performance reviews. Disciplines staff as needed.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
- Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, and sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
- Promptly respond to guests’ inquiries.
Key Expectations
- Provides basic trouble-shooting support for in-room services such as Internet, TV, games, and Web service.
- Works closely with Guest Services, Housekeeping and Core to ensure smooth handling of guest requests.
- Works harmoniously and professionally with co-workers and supervisors.
Visa RequirementsMust already possess valid work authorization in South Korea.We look forward to receiving your application!
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