Dir-Rooms
Offre d’Emploi : Directeur des Chambres chez W Hotels
Présentation du Poste
Titre du poste : Dir-Rooms
Entreprise : W Hotels
W Hotels recherche un Directeur des Chambres, qui sera le leader stratégique et commercial du département des chambres. Le candidat retenu sera responsable de la planification, du développement, de l’implémentation et de l’évaluation de la qualité des chambres de l’établissement.
Fonctions Principales
Le Directeur des Chambres doit intégrer les stratégies de l’entreprise aux opérations, en garantissant que les normes de la marque sont respectées. Ses principales responsabilités incluent :
- Diriger l’équipe des chambres : Promouvoir la vision de service de la marque et communiquer des objectifs clairs.
- Gérer la Rentabilité : Analyser les problèmes de service pour identifier les tendances et auditer les dépenses.
- Atteindre les Objectifs de Revenus : Surveiller les performances de vente et proposer des solutions pour l’occupation et la gestion des coûts.
- Assurer un Service Client Exceptionnel : Améliorer la satisfaction client en intégrant les retours et en formant le personnel.
- Effectuer des Activités de Ressources Humaines : Participer au processus de recrutement et promouvoir un environnement de travail inclusif et équitable.
Profil du Candidat
Éducation et Expérience :
- Diplôme de 2 ans en Administration des Affaires, Gestion Hôtelière ou domaine similaire avec 4 ans d’expérience pertinente.
- OU un diplôme de 4 ans avec 2 ans d’expérience dans des fonctions de services clients, accueil, gestion ou domaines connexes.
Culture d’Entreprise
W Hotels, membre de Marriott International, valorise la diversité et l’inclusion. L’entreprise s’engage à offrir un environnement où chaque parcours est célébré et où chaque employé a les mêmes chances de réussir. La philosophie de service « Whatever/Whenever » garantit que les passions des clients sont au cœur de l’expérience offerte.
Localisation et Salaire
Localisation : La Altagracia
Date de Publication : 5 juillet 2025
Le candidat intéressé est invité à postuler à travers le lien suivant : Postulez dès maintenant !
Réflexion Éthique
Cette annonce souligne l’importance de la transparence et de l’inclusivité dans le processus de recrutement. Il est essentiel que chaque candidat prenne en compte les valeurs de l’entreprise et l’engagement envers l’égalité des chances en postulant à ce poste.
📅 Date de publication de l’offre : Sat, 05 Jul 2025 05:40:06 GMT
🏢 Entreprise : W Hotels
📍 Lieu : La Altagracia
💼 Intitulé du poste : Dir-Rooms
💶 Rémunération proposée :
📝 Description du poste : Functions as the strategic business leader of the property’s Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.CANDIDATE PROFILEEducation and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIESLeading Rooms Team
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.
Managing Profitability
- Analyzes service issues and identifies trends.
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.
Managing Revenue Goals
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Ensuring and Providing Exceptional Customer Service
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room duties.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Managing and Conducting Human Resources Activities
- Interviews and hires employees.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Identifies talents of direct reports and their teams, and assists with their growth and development plans.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.
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